Third Sun Support Documents

Miscellaneous

Other tips to help you edit and troubleshoot issues on your website.

Don’t see your changes on your website?

If you are not seeing your edits appear on the front end (your published website), go back to Joomla (backend)…

If you are not seeing your edits appear on the front end (your published website), go back to Joomla (backend) and clean your cache - a small icon at the bottom of the page, then refresh the page on the front end. 

Clean Cache demo

If that doesn't work you can try clearing your browser's cache, for example in Chrome: in the menu click Chrome > Clear Browsing Data, and in the window that pops up select "Cached Images and Files". The steps in other browsers are pretty similar.

258 viewsPosted 1 year ago

Questions About Dropbox?

As a Third Sun client you have a shared Dropbox folder where we keep the files relating to your site.…

As a Third Sun client you have a shared Dropbox folder where we keep the files relating to your site. If you have questions about Dropbox and how to use it, they have an excellent guide on their site.

If you have specific questions about files, sharing, or Dropbox that aren't covered in their guide please email us at 

220 viewsPosted 1 year ago

Managing Updates for Joomla, Plugins, and Components

When you log into the backend of your website you may sometimes see alerts about new available updates.  Please do…

When you log into the backend of your website you may sometimes see alerts about new available updates. 

Please do not apply any updates. We will test for any conflicts and update sites for clients on current support contracts.

67 viewsPosted 4 months ago

Your Fonts, Colors, and Layout

The fonts, colors, and layout of your site are all parts of its design. These were all specifically chosen when…

The fonts, colors, and layout of your site are all parts of its design. These were all specifically chosen when your website was created. We custom design each of these aspects within every website we create, starting from scratch without the use of pre-made templates or styles. The choices in fonts, colors, and layout relate to design and accessibility best practices, and were informed by your branding, style guide (if applicable), and more. These styles are housed on several custom style sheets (CSS) that relate to specific variable content layouts, components, template positions, etc.

We do not recommend that you attempt to change these aspects of your website on your own — these were all set up very specifically and even seemingly slight adjustments can have unintended consequences that can be difficult to fix. 

If it feels like it's time for any of these elements to be refreshed, please reach out to us and we would be more than happy to discuss your options.

89 viewsPosted 4 months ago