Yes, we offer:

• Initial website training at launch
• Regular group training sessions
• Access to our Help Docs knowledge base
• Video tutorials and documentation
• Optional additional training at discounted rates for support clients

Yes! We empower clients to manage their websites through:

• Initial training sessions 
• Access to our knowledge base with tutorials
• Ongoing group training opportunities
• Email support for questions

1. Form customization including advanced conditional logic, custom calculations, and multi-step application forms.
2. Interactive elements including maps with custom markers, custom search functions, and dashboards.
3. Password-protected areas, including membership portals with document management, forums, and other special features.
4. Third-party integrations with API connections, e-commerce, CRM, and custom calendar or database syncing.
5. Significant design changes and adjustments post-launch

Real examples of a custom feature:

• "I want a form that calculates membership fees based on multiple factors"
• "We need a special events calendar that syncs with Salesforce"
• "Can we create a article library with custom search filters?"
• "Could you build a portal where members can upload and share documents?"

We have experience doing a variety of customizations for clients, so just ask and we will figure it out together!

A custom feature is any new functionality that requires development time and may required special coding, configuration, or complex integrations. Custom features are not covered under your support agreement. However, we're happy to review and provide you with an estimate for your customized needs.

The following services are available at additional cost:

• Web hosting or email hosting
• Content creation and updates
• Additional site features or functions
• Photo editing and graphic design
• SEO/marketing consulting
• Social media management and consulting
• Additional one-on-one training
• IT support

Clients without support agreements:

• Pay standard hourly rates for assistance
• Must maintain and pay for their own plugin licenses
• Handle their own updates and security
• Manage user access independently
• Pay additional fees for training access

We provide comprehensive security through:

• Regular software updates
• Site monitoring
• Firewall protection
• Backup solutions
• Malware scanning

• For critical issues like website downtime, we provide priority response when notified via email with an urgent subject line.
• Non-critical questions are typically answered within 1 business day (though often much quicker).

Our annual support agreement includes:

• Email support with 1-2 business day response time (and usually within hours of the request)
• Initial training for staff on new website with video recording
• Access to training resources and documentation
• Regular group training opportunities
• Discounted rates for additional services, including graphic design
• Licensing for installed components and plugins
• Software updates and security patches
• Firewall and security monitoring

We deeply care about people doing good work and try to accommodate limited budgets. 

We offer subscription plans in some situations to enable small businesses to pay for project fees over 12-18 months. Auto-pay with a credit card is required.

Yes, there are two primary ongoing costs to consider:

• Annual support agreement for maintenance, training, and email support from our Third Sun team; also includes making use of Third Sun's developer licenses for components and plugins that may be installed on the website
• Web hosting and domain registration fees

We design websites to perform well organically, including ensuring that designs are responsive and accessible. For more robust SEO and digital ad needs, we will typically refer you to a trusted partner who is specialized in these areas.

We can assist clients with social media strategy and execution, including working with trusted partners to ensure that things get scheduled and analyzed.

We have several client for whom we provide ongoing graphic design services. For smaller one-off projects, we typically reserve that time for current clients. But for more robust needs, like annual report design or packaging, we're happy to talk about your needs to see how we can help you.

A branding process may involve creating something completely new for a company or organization, or may be more narrowly focused on a brand refresh. Depending on your goals and needs, we'll provide an outline of cost with deliverables that will be included, from style guides to social media assets.

Website design and development costs vary based on your specific needs, features, and complexity. Based on an initial consultation, we will provide a scope of work with a proposal that includes the anticipated budget and time needed to complete the project.

Most website projects take 12-16 weeks from kickoff to launch, depending on project scope and client feedback timelines. Our process includes discovery, design, development, client feedback, and testing phases to ensure quality results.

Joomla! is a user-friendly content management system that enables us to customize both design and features for our clients. Benefits include:

• Enterprise-level security features
• Flexible content management
• Feature-rich components and plug-ins that allow clients to do everything from event registration to membership management
• Robust user permission settings
• Extensive customization options
• Regular security updates
• Scalability for growing organizations

We specialize in building websites using Joomla!, a robust content management system that offers excellent security, flexibility, and user-friendly features for managing your content. We occasionally work in other platforms, most commonly Shopify.