Training & Support
We believe in partnerships, not just projects. More than building websites, we build relationships that help you and your team thrive. When you work with Third Sun, you're getting a partner who's invested in your long-term success.
Support for Current Clients
We maintain support agreements with our clients offering personalized service in a timely and efficient manner. As part of our support plan we provide software updates for Joomla and other components, group trainings, and ongoing consulting as needed.
Need Help?
If you have questions or need help with managing your website, please email us at support@thirdsun.com or view or Help Docs
How We Support You
- Responsive Email Support - Quick answers when you need them (usually less than 24 hrs)
- Security & Updates - Keeping your site running smoothly and securely
- Monthly Group Trainings - Interactive sessions to build your skills (private trainings available upon request)
- Extensive Help Docs - Step-by-step tutorials and guides
- Discounted Services for current clients - Special rates for additional design and consulting needs
Monthly Learning Opportunities
We hold regular trainings and Open Hours the second Wednesday of each month to help you manage your website with confidence. From Joomla basics to specialized workshops on fundraising and marketing, we've got you covered. Most sessions run 60-90 minutes and are free with your support agreement, though specialized workshops may have a small fee.
Upcoming Sessions
Need a private training for your organization? We know things change—whether it's staff transitions, new business challenges, or shifting priorities. Contact us at support@thirdsun.com to set up a training just for you.