Third Sun Support Documents

Welcome, Third Sun clients! Use the search field or click through topics to find information about editing your website.

A Reminder on How to Get Support

We are happy to answer your questions and assist you in managing your website effectively.

When you send email to , please do the following:

  1. Use a helpful and clear subject line (i.e., not just "help" or "website")
  2. If it's not obvious, please tell us which organization you are with
  3. Try to be clear and precise about your issue — what is or isn't happening?
  4. Please include a link of the page you are referencing
  5. Please include a screenshot of what you are seeing (if possible)
  6. Note any error or warning messages

The clearer and more complete the information you provide is, the quicker we can resolve your issue. 

Even for needs that feel very urgent (i.e your website appears to be down), email is the best way of contacting us so that we can troubleshoot accordingly.