1. Form customization including advanced conditional logic, custom calculations, and multi-step application forms.
2. Interactive elements including maps with custom markers, custom search functions, and dashboards.
3. Password-protected areas, including membership portals with document management, forums, and other special features.
4. Third-party integrations with API connections, e-commerce, CRM, and custom calendar or database syncing.
5. Significant design changes and adjustments post-launch

Real examples of a custom feature:

• "I want a form that calculates membership fees based on multiple factors"
• "We need a special events calendar that syncs with Salesforce"
• "Can we create a article library with custom search filters?"
• "Could you build a portal where members can upload and share documents?"

We have experience doing a variety of customizations for clients, so just ask and we will figure it out together!

A custom feature is any new functionality that requires development time and may required special coding, configuration, or complex integrations. Custom features are not covered under your support agreement. However, we're happy to review and provide you with an estimate for your customized needs.

The following services are available at additional cost:

• Web hosting or email hosting
• Content creation and updates
• Additional site features or functions
• Photo editing and graphic design
• SEO/marketing consulting
• Social media management and consulting
• Additional one-on-one training
• IT support

Clients without support agreements:

• Pay standard hourly rates for assistance
• Must maintain and pay for their own plugin licenses
• Handle their own updates and security
• Manage user access independently
• Pay additional fees for training access

We provide comprehensive security through:

• Regular software updates
• Site monitoring
• Firewall protection
• Backup solutions
• Malware scanning

• For critical issues like website downtime, we provide priority response when notified via email with an urgent subject line.
• Non-critical questions are typically answered within 1 business day (though often much quicker).

Our annual support agreement includes:

• Email support with 1-2 business day response time (and usually within hours of the request)
• Initial training for staff on new website with video recording
• Access to training resources and documentation
• Regular group training opportunities
• Discounted rates for additional services, including graphic design
• Licensing for installed components and plugins
• Software updates and security patches
• Firewall and security monitoring