Support & Maintenance

Our annual support agreement includes:

• Email support with 1-2 business days response time (and usually within hours of the request)
• Initial training for staff on new website with video recording
• Access to training resources and documentation
• Regular group training opportunities
• Discounted rates for additional services, including graphic design
• Licensing for installed components and plugins
• Software updates and security patches
• Firewall and security monitoring

• For critical issues like website downtime, we provide priority response when notified via email with an urgent subject line.
• Non-critical questions are typically answered within 1-2 business day (though often much quicker).

We provide comprehensive security through:

• Regular software updates
• Site monitoring
• Firewall protection
• Backup solutions
• Malware scanning

The following services are available at additional cost:

• Web hosting or email hosting (available for an additional cost)
• Content creation and updates
• Additional custom site features or functions
• Photo editing and graphic design
• SEO/marketing consulting
• Social media management and consulting
• Additional one-on-one training
• IT support

• Form customization including advanced conditional logic, custom calculations, and multi-step application forms.
• Interactive elements including maps with custom markers, custom search functions, and dashboards.
• Password-protected areas, including membership portals with document management, forums, and other special features.
• Third-party integrations with API connections, e-commerce, CRM, and custom calendar or database syncing.
• Significant design changes and adjustments post-launch

Real examples of a custom feature:

• "I want a form that calculates membership fees based on multiple factors"
• "We need a special events calendar that syncs with Salesforce"
• "Can we create an article library with custom search filters?"
• "Could you build a portal where members can upload and share documents?"

We have experience doing a variety of customizations for clients, so just ask and we will figure it out together!

Clients without support agreements:

• Pay standard hourly rates for assistance
• Must maintain and pay for their own plugin licenses
• Handle their own updates and security
• Manage user access independently
• Pay additional fees for training access