Take Good Notes

September 30, 2013 Written by Third Sun

About every other month or so, a client comes to us with a problem related to a domain name. In a few cases, the domain name registration has expired right underneath them because somebody at the organization registered it 10 years ago and never left any other documentation of it. Website goes down; email is unavailable. Verifying that you own the domain name can be rough if you're not listed on the account. Doman name records can take 24-72 hours to update so this can be something that impacts you pretty significantly. Sometimes it's a little less dire, but no less inconvenient.

Make Yourself a Folder

You should have a folder of essentials -- where your website is hosted, where your email is hosted, where your domain name is registered. Keeping passwords in the folder has risks, of course, so keep it in a safe and secure place and provide other passwords that are only in your head before you leave the organization.

Choosing the Domain Name Contact

The worst feeling in the world for our clients is when you show them the WHOIS record for their domain and they have a) no idea who the person is on the account, b) know the name but that person hasn't worked at the organization for several years, and/or c) the email attached to the domain name registration was deleted so of course they haven't been getting the renewal notices. A good practice is to alias emails for accounts that went before you (so if leaves and you've replaced her, just create as an alias for your account). That's probably a good practice for more than just domain names. If your best customer has been out of the loop for a while and comes back to email , he won't just get a bounced email; he'll reach a real person.

Do the Next Person a Favor

So maybe you didn't get left with these things from your predecessor, but you can leave the next person a little better off than you were. Take an inventory of all of the things stored in your head that you know you would need if you were replacing you at your job, and do that next person a favor.